Custom domain pending — HTTPS not working for kcmobilenotarypros.com

Teable Discussions
1

I connected kcmobilenotarypros.com to app appIajCkhE7yVfo2xAj. Its DNS A record points to 76.76.21.21, and the new website loads over HTTP. However, HTTPS fails and Teable still shows the custom domain as Pending after almost ten hours. Please investigate domain verification and SSL certificate provisioning.

2

Thanks for reporting this. It’s logged as T7657, and we’ll post updates in this topic as it moves along.

3

Hi marshallluettgen, the SSL certificate has been issued and https://kcmobilenotarypros.com is now accessible. No DNS changes are needed.

The “Pending” status doesn’t refresh automatically — please open the Custom Domain dialog in your app and click “Verify DNS” once to update it.

4

Hi Sky,

Following up on ticket T7657. The main website at https://kcmobilenotarypros.com is working, and the custom domain shows Activated.

However, https://www.kcmobilenotarypros.com still shows a certificate error because the certificate does not cover the www address. We confirmed this again on October 7.

Could you please resolve the www certificate coverage and ensure both HTTP and HTTPS versions of www redirect safely to https://kcmobilenotarypros.com?

We have made no further DNS changes, as advised. Please let us know the current status and expected resolution time.

Thank you,

Marshall*

5

Hi marshallluettgen, I checked both hostnames.

www.kcmobilenotarypros.com is already attached to your app and set to redirect to https://kcmobilenotarypros.com. The only missing piece is its certificate, and that’s blocked by the DNS record: www is currently a CNAME to kcmobilenotarypros.com, which our hosting layer doesn’t accept as a valid target, so no certificate gets issued for it.

Please change the www record at your DNS provider to:

CNAME www → cname.vercel-dns.com

Leave the apex A record (@ → 76.76.21.21) as is. Once the change propagates (minutes, up to about an hour), the www certificate is issued automatically and both http and https www will redirect to https://kcmobilenotarypros.com.

Reply here once it’s updated and I’ll confirm from our side.